Privacy Policy

1. Introduction

Alpha Customs Workshop is committed to protecting your privacy and ensuring that your personal information is collected and used in a lawful and transparent manner, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Definitions

"Personal Information": Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

"Data Subject": The person to whom the personal information relates.

"Responsible Party": The party who, alone or in conjunction with others, determines the purpose of and means for processing personal information. We are the responsible party in respect of the personal information we collect.

3. Information We Collect

We collect and process your personal information to provide our services and manage our business relationship with you. The types of personal information we may collect include, but are not limited to:

Your full name and contact details (email address, telephone number, physical address).

Vehicle details (make, model, registration number, VIN).

Payment and billing information.

Any other information you voluntarily provide to us.

4. How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

To communicate with you regarding service bookings, quotations, and service progress.

To process payments and issue invoices.

For record-keeping and administrative purposes.

To comply with legal obligations.

For the detection and prevention of fraud or other unlawful activities.

5. Disclosure of Information

We may share your personal information with third-party service providers (e.g., payment processors, parts suppliers) who are involved in the delivery of our services. We have agreements in place with these third parties to ensure they comply with the privacy requirements of POPIA and treat your information with the same level of protection as we are obligated to.

6. Information Security

We are legally obligated to provide adequate protection for the personal information we hold. We have implemented reasonable technical and organizational measures to prevent the loss, damage, or unauthorized access to personal information, including physical security and network security controls.

7. Your Rights

Under POPIA, you have the right to:

Access your personal information that we hold.

Request correction, destruction, or deletion of your personal information.

Object to the processing of your personal information on reasonable grounds.

Complain to the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact our Information Officer using the details provided below. We will require a copy of your ID document to verify your identity before processing your request.

8. Information Officer

Name: Altaaf Osman

Email: altaaf@alphacustomsworkshop.co.za

Telephone: 072 548 9267