1. Introduction

These terms and conditions ("Terms") govern the use of the Alpha Customs Workshop website and the provision of all automotive services offered by ALPHA CUSTOMS WORKSHOP (PTY) LTD (hereinafter referred to as "the Company," "we," "us," or "our"). By accessing our website, booking a service, or engaging with our business, you ("the Customer," "you") agree to be bound by these Terms.

2. Service Bookings and Formation of Contract

Bookings: Service bookings made via our website, email, telephone, or in-person constitute an offer by you to engage our services under these Terms.

Quotations: All quotations provided are estimates and are subject to change following a full vehicle inspection or during the course of the service. We will inform you of any significant changes to the quotation before proceeding with additional work.

Contract Formation: A binding service contract is formed when we provide a written or verbal acceptance of your booking and/or you authorize us to proceed with the service, including the ordering of any parts required.

3. Pricing and Payment

Pricing: All prices quoted are in South African Rand (ZAR) and may include labour, parts, and applicable taxes.

Payment: Full payment for all services and parts is due upon completion of the service and before the vehicle is released from our premises. We accept payment via electronic funds transfer (EFT), credit card, or cash.

Diagnostic Fees: Any fees for diagnostics or inspections may be non-refundable.

Deposits: We reserve the right to require a non-refundable deposit for services, special orders, or parts.

4. Customer Responsibilities and Liability

You warrant that you are the legal owner of the vehicle or are authorized by the owner to engage our services.

You are responsible for the accuracy of all information provided to us.

You accept that we are not liable for any pre-existing conditions or damages to the vehicle that are not related to the services we provided.

5. Limitation of Liability

The Company shall not be liable for any indirect, incidental, or consequential damages resulting from our services.

Our total liability for any claim arising from a service shall not exceed the total cost paid by you for that service.

We are not responsible for any items left in the vehicle.

6. Intellectual Property

All content on our website, including text, logos, graphics, and images, is our exclusive intellectual property and is protected by copyright law. You may not use, reproduce, or distribute any part of this content without our express written permission.

7. Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of South Africa shall have exclusive jurisdiction to adjudicate any dispute arising out of or in connection with these Terms.

8. General

We reserve the right to amend these Terms at any time by posting the updated version on our website.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Cancellation and Refund Policy

1. Cancellation of Service Bookings

7-Day Cooling-Off Period: As per the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel a service booking made via our website, email, or other electronic means within seven (7) days of making the booking, without providing a reason and without penalty.

Return of Goods: If we have ordered or purchased parts specifically for your service and you cancel the booking within the 7-day period, you are responsible for the direct cost of returning those goods to the supplier.

Non-Cancellation: This cooling-off period does not apply to services that have already commenced or been completed.

2. Refunds for Services Rendered

Implied Warranty of Quality: As a service provider, we are subject to the implied warranty of quality under the Consumer Protection Act (CPA). This means that our services must be performed in a professional manner and be reasonably suitable for the purpose for which they were intended.

Defective Service: If you believe a service we provided is defective or of poor quality, you have the right to request a repair, a re-service, or a refund within a reasonable period. We will inspect the work to determine if it is indeed defective due to our workmanship.

Exclusions: We will not provide a refund, repair, or re-service for issues caused by:

Misuse or neglect of the vehicle after the service.

Pre-existing conditions that were not part of the scope of work.

Services performed by another party after our work was completed.

3. Non-Refundable Items

Personalized or custom-made items, such as specialized upholstery or fabricated parts, are generally non-refundable, as permitted by the ECTA.

4. Refund Process

To initiate a cancellation or request a refund, please contact us in writing.

Refunds will be processed within fifteen (15) business days of the cancellation notice or after we have determined that a refund is due for a defective service.

Delivery and Service Performance policy

1. Service Performance Timeframes

General Rule: We will execute your service order within the timeframe agreed upon with you in our quotation or booking confirmation.

Legal Obligation: In the absence of a specific agreed-upon timeframe, the Company is obligated to execute the service order within a maximum of thirty (30) days from the date on which we received the order, as stipulated by the Electronic Communications and Transactions Act (ECTA).

Customer Communication: In the event of any unforeseen delays due to factors beyond our control, such as parts shortages or complex technical issues, we will communicate with you promptly to provide an updated completion timeframe.

2. Failure to Execute

If we fail to execute the service order within the agreed-upon period or the 30-day legal timeframe, you may cancel the agreement with seven (7) days' written notice to the Company.

3. Completion and Collection

Once the service is completed, we will notify you and arrange for the collection of your vehicle.

Governing Law and Jurisdiction

This agreement, its interpretation, and any disputes arising from or in connection with it shall be governed by and construed in accordance with the laws of the Republic of South Africa. The Parties agree to submit to the exclusive jurisdiction of the South African courts to resolve any disputes that may arise under this agreement